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 Consumer
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31 Oct 07 13:22
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Hard to stop spam from certain Thai companies
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Think twice about revealing contact details when you buy an Acer
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sfm
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...secluded, but not isolated, the estate is self-contained, with beautifully landscaped tropical gardens and lakes....
Visit Falcon Hill, Hua-Hin
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When you buy your Acer laptop - or turn it in for repair - think twice about revealing your telephone number when asked.
Doing so may have you disturbed several times, during your working day, by SMSs arriving to your mobile phone. "Acer Hot Item", "Hot Promotions" etc. kindly informing you about the latest offer. Maybe you want to buy one more laptop?
If not, the idea of signing off from the spam list may occur to you. This may take considerable time for the unprepared, me it took at least 45 minutes of waiting and trying new options. Maybe this article can save you a bit of time.
Calls to the numbers listed on http://www.acer.co.th/ is likely to be unanswered for quite sometime while you listen to more promotions. The right thing to do is to wait patiently.
If you give up and instead browse the web page and try to use one of the "Contact" forms there you will learn that can only submit a form if you give your email address and home phone number, in addition to your mobile number, which naturally, to a spamming company, is not recommended.
When you do get through to on the phone the staff will kindly guide you around until somebody may listen to your worries. The politeness is immaculate. Time will tell if it worked.
Acer is far from alone in this respect and I have long figured out that giving email addresses or phone numbers is something you should consider carefully. But in this case I my laptop broke shortly after buying it and I wanted to have them calling me when it was repaired (which took only 6 business days, acceptable IMHO, though not great).
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