Telephone operators now almost always offer companies VoIP technology to manage calls, proposing them as advantageous solutions. Ease of management and cheapness are the most used keywords, but those who use them forget to mention the defects.
It is useful to do a thorough analysis before accepting it against a cost savings, which then reduces the use, there are certain risks that reduce the reliability of service and sometimes make communication difficult. A good manager knows that external contacts are one of the pillars of the modern company, so the use of the telephone and the internet is of great importance.
It is good to know that the vast majority of voip systems proposed are standardized and put to the test in companies that have some extra complexity reserve poor connectivity, not dimensioned with respect to the number of voice channels and often without backup.
What is VoIP?
VoIP is the present and the future of telecommunications, no doubt. The full name is voice over IP, or voice via internet protocol. A technology that allows you to make telephone conversations over the internet or via a network that uses the IP protocol. This mode replaces the analog line, the ISDN lines or even the Primary flows traditionally used for the telephone, exploiting data connectivity and therefore committing portions of bandwidth. It is based on the digitization of analog voice information. The provider transforms them into computer data and transmits them to the recipient in the form of packets.
What does the transition from analogue to digital entail?
If you want to adopt VoIP , you must make an adequate design and a cost to benefit analysis that is able to tell us how long the amortizing the investment in new hardware (necessary for an adequate VoIP service) through the savings that I generate by eliminating the cost of physical studs (old fees) and reducing traffic costs. This varies according to the size of the company (no. Lines, faxes, simultaneous voice channels, no.
Extensions to be managed and required internet band)
A good VoIP project dedicates connectivity ONLY to the internet and the applications that use it and ONLY to voice services, with adequate backup levels. Alternatively, a single connectivity can be dimensioned that takes into account both needs, with priority protocols for the voice service (in order to maintain analog quality) and always with adequate backup levels. In all this, the choice of hardware (any IP switchboard and telephones, or getaways that interface with the old switchboard, modem or router, access point, firewall, switch, etc.) is really important and must be made with trusted companies.
Here are the main elements to take into consideration
Device replacement:
The voice signals are completely different, so those who decide to switch to VoIP often have to change switchboards, telephones, modems or routers, etc. It takes the equipment to translate the new signals to the old devices.
Correctly dimensioning the Connectivity:
VoIP voice lines “suck” bandwidth and it happens that the internet lines are overloaded causing a malfunction of the telephone, sometimes even not allowing its use. A problem that is already known in the company, because problems related to internet continuity can occur due to the use of computers and the many devices connected to the internet at the same time. There are of course possible solutions.
